This Telehealth Consent Form ("Consent") explains how telehealth services are delivered by Twinge Health LLC (“Twinge Health,” “we,” “our,” or “us”), your rights as a patient, and your acknowledgment of the risks, benefits, and limitations of receiving medical care through telehealth.
By checking the box or clicking “I Agree,” when sigining creating an account, you acknowledge that you have read, understood, and agree to the terms in this Consent and wish to proceed with a telehealth consultation.
Twinge Health provides asynchronous telehealth services to users 18 years and older located in New York and Connecticut. Users complete a secure intake form, which is reviewed by a licensed medical provider. If medically appropriate, a compounded prescription pain cream may be issued and dispensed via our affiliated pharmacy (Friendly Pharmacy) or another pharmacy of your choosing.
We do not treat minors, emergencies, or controlled substance-related conditions.
To use Twinge Health, you must:
We reserve the right to deny services if false, misleading, or incomplete information is submitted.
All medical decisions, including whether to prescribe treatment, are made solely at the discretion of a licensed medical provider based on their professional judgment.
🚫 Important Disclaimers:
Twinge Health operates under an asynchronous care model, which means:
If the provider requires clarification or additional information, we may contact you via secure messaging or email.
A. Fees
B. Refunds
You agree not to:
Violation of these rules may result in immediate suspension of services and possible legal action.
All content, trademarks, graphics, and functionality on the Twinge Health platform are the property of Twinge Health LLC or its licensors. You may not reproduce or exploit any content without prior written consent.
Your use of our services is governed by our:
We comply with the Health Insurance Portability and Accountability Act (HIPAA). However, you understand and acknowledge that communication over the internet (including email or messaging) may not be completely secure.
By submitting your contact information, you agree that:
To the fullest extent permitted by law:
Twinge Health does not provide emergency services. If you are experiencing chest pain, difficulty breathing, sudden severe symptoms, or believe you are in crisis:
Our platform is not a substitute for in-person medical care in urgent situations.
If prescribed, compounded medications are:
"Compounded medications have not been reviewed by the FDA for safety or effectiveness. Your provider will determine if a compounded formula is appropriate for you."
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated Effective Date. Continued use after such updates constitutes acceptance.
These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.
A. Arbitration Agreement
You agree to resolve any disputes with Twinge Health through binding arbitration rather than in court, except for small claims or equitable relief actions.
B. No Class Actions
You agree that:
C. Arbitration Procedure
We reserve the right to suspend or terminate access to the platform if we determine:
You may also discontinue use at any time by ceasing use of the website.
If you have any questions or concerns about these Terms, contact:
Twinge Health LLC