Whether you're exploring our personalized pain creams or just tracking your symptoms in the free Twinge Pain Diary, we're here to support you—every step of the way.
Curious how Twinge works? Not sure if it's right for your pain? Need help with the Pain Diary, delivery, or next steps?
Whatever stage you're in, our team is here to help with real answers.
Email us anytime at care@twingehealth.com
Or send us a message using the form below. We're available 7 days a week, from 9 AM to 10 PM ET.
If you've already completed a telehealth visit and received a prescription, you have direct access to your licensed care team in your secure Twinge dashboard.
For questions about your compounded cream—like ingredients, dosing, or how to use it—please log into your account,click the message icon on the top right to message your provider directly.
That's the safest, fastest way to get help from the medical professional managing your care.
Need quick help?
Click the chat icon anytime between 9 AM and 10 PM ET to speak with a member of our support team.
We're real people who understand pain, and we're here to help you move forward.
We aim to respond within 24 hours. For Twinge cream prescription support please message us from your dashboard for a quicker response from your care team.
Here are some FAQ's about Twinge Health that may give you some helpful information.
Simply complete our online consultation with one of our licensed physicians. The entire process takes about 10 minutes, and you'll receive a personalized treatment recommendation based on your specific pain concerns and medical history.
Most patients receive their personalized topical cream within 5-7 business days of completing their consultation and payment. We'll send you tracking information once your prescription ships.
Currently, Twinge Health operates as a direct-pay service at $79, which includes your physician consultation, custom formulation, and direct delivery. Many patients find this more affordable and convenient than traditional insurance copays and pharmacy visits.
Our physicians select from proven ingredients including Camphor, Menthol, Lidocaine, anti-inflammatory medications (Diclofenac, Ibuprofen, Ketoprofen), muscle relaxants (Baclofen, Cyclobenzaprine), and nerve pain medication (Amitriptyline) - all in advanced transdermal bases for maximum absorption.
No. Your Twinge Health cream is a prescription-strength, personalized formulation created specifically for your pain type and severity. Unlike one-size-fits-all store brands, we compound multiple active ingredients in precise concentrations tailored to your needs.
During your consultation, our physicians will review any current medications or health conditions to ensure your custom formulation is safe and appropriate for you.
We specialize in arthritis and joint pain, back pain, sports and overuse injuries, foot and heel pain, muscle spasms and strains, and neuropathy. If you're unsure whether we can help, our consultation will determine the best approach for your specific situation.
Your physician will provide specific usage instructions with your custom formulation. Most patients apply their cream 2-3 times daily to the affected area.
We're here to support your pain management journey. Contact us if you need adjustments to your formulation or have questions about your treatment progress.
Click the "Forgot Password" link on our login page, or contact our support team at [support email] and we'll help you regain access to your account.
For your safety, our physicians periodically review your treatment to ensure it remains appropriate. We'll let you know when it's time for a brief check-in consultation.
We currently serve New York and CT. We are looking to expand! Let us know if your state should be next., we ship to all 50 states. Our licensed physicians are authorized to treat patients across the country through our telehealth platform.
We accept all major credit cards and HSA/FSA cards for your $79 consultation and treatment fee.
If you're not satisfied with your Twinge Health experience, contact us within 30 days. We stand behind our personalized approach and want every patient to find relief.
No, we never auto-charge. You control when and if you want to reorder your personalized formulation.
Absolutely. We use bank-level encryption and are fully HIPAA compliant. Your personal health information is protected with the highest security standards.
Only your assigned Twinge Health physician and necessary medical support staff will access your consultation. We never share your information with third parties without your explicit consent.
