1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and provide useful information to website owners.

Cookies typically contain:

  • The name of the server that sent the cookie
  • An expiration date
  • A unique identifier
  • Information about your visit and preferences

We also use similar technologies such as web beacons, pixel tags, and local storage that serve similar purposes to cookies.

2. Types of Cookies We Use

Twinge Health uses several types of cookies for different purposes:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They include:

  • Authentication cookies that keep you logged in during your telehealth session
  • Security cookies that protect against fraud and unauthorized access
  • Session cookies that maintain your active session on our platform
  • Load balancing cookies that ensure optimal website performance

Performance Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously:

  • Google Analytics cookies to analyze website traffic and user behavior
  • Error tracking cookies to identify and fix technical issues
  • Performance monitoring cookies to optimize website speed

Functionality Cookies

These cookies allow the website to remember choices you make and provide enhanced, more personal features:

  • Language preference cookies
  • Theme preference cookies (light/dark mode)
  • Form auto-fill cookies for convenience
  • Cookie consent preference cookies

Targeting/Advertising Cookies

These cookies may be used to deliver relevant advertisements and track the effectiveness of our marketing campaigns:

  • Social media cookies for sharing and engagement tracking
  • Marketing analytics cookies to measure campaign effectiveness
  • Retargeting cookies for personalized content recommendations

3. Specific Cookies We Use

Below is a detailed list of the specific cookies we use on our website:

Twinge Health Cookies

Cookie Name Purpose Duration
twinge_session Maintains your login session and security Session
twinge_preferences Stores your website preferences and settings 1 year
twinge_consent Remembers your cookie consent choices 2 years
twinge_security Security and fraud prevention Session

Third-Party Cookies

Service Purpose Privacy Policy
Google Analytics Website analytics and performance tracking Google Privacy Policy
Stripe Payment processing and security Stripe Privacy Policy
Meta Pixel Website analytics, conversion tracking, and advertising optimization Meta Privacy Policy

4. Third-Party Cookies

Our website may contain links to third-party websites and services that may set their own cookies. We do not control these third-party cookies and they are subject to the privacy policies of the respective third parties.

Third-party services we use include:

  • Payment Processors: Stripe and other payment gateways for secure transactions
  • Analytics Services: Google Analytics for website performance insights
  • Analytics and Advertising: Meta Pixel for website analytics, conversion tracking, and advertising optimization
  • Security Services: Cloudflare and other security providers
  • Social Media: Facebook, Twitter, and LinkedIn for social sharing features

We recommend reviewing the privacy policies of these third-party services to understand how they use cookies and your data.

5. How We Use Cookies

Twinge Health uses cookies for the following purposes:

Website Functionality

  • Maintaining your login session and account security
  • Remembering your preferences and settings
  • Enabling secure telehealth consultations
  • Preventing fraud and unauthorized access
  • Ensuring proper website navigation and functionality

Performance and Analytics

  • Analyzing website traffic and user behavior
  • Identifying and fixing technical issues
  • Optimizing website performance and loading speed
  • Understanding which features are most popular
  • Improving user experience based on usage patterns

Personalization

  • Providing personalized content and recommendations
  • Remembering your language and theme preferences
  • Customizing your telehealth experience
  • Showing relevant health information and resources

Marketing and Communication

  • Measuring the effectiveness of our marketing campaigns
  • Providing relevant health education content
  • Improving our communication with users
  • Understanding user engagement with our services

6. Managing Your Cookie Preferences

You have several options for managing cookies on our website:

Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner that allows you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your cookie preferences
  • Learn more about our cookie usage

Browser Settings

You can control cookies through your browser settings:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions > Cookies and site data

Important Considerations

Please note that:

  • Disabling essential cookies may prevent our website from functioning properly
  • You may not be able to access certain features of our telehealth platform
  • Your security and authentication may be affected
  • Some third-party services may not work as expected

Opt-Out Tools

For third-party cookies, you can use these opt-out tools:

7. Cookie Data Retention

The length of time cookies remain on your device depends on their type:

Session Cookies

These cookies are temporary and are deleted when you close your browser. They are used for:

  • Maintaining your login session during telehealth consultations
  • Security verification during your visit
  • Temporary form data storage

Persistent Cookies

These cookies remain on your device for a set period or until you delete them:

  • Preference cookies: Up to 1 year
  • Analytics cookies: Up to 2 years
  • Marketing cookies: Up to 2 years
  • Security cookies: Up to 1 year

Data Processing

Cookie data is processed in accordance with our Privacy Policy and applicable data protection laws. We implement appropriate security measures to protect your information and ensure compliance with HIPAA and other relevant regulations.

8. Updates to This Policy

We may update this Cookies Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Effective Date" at the top of this policy
  • Notify you of significant changes through our website or email
  • Provide you with an opportunity to review and consent to changes
  • Maintain an archive of previous versions for your reference

We encourage you to review this policy periodically to stay informed about how we use cookies and protect your privacy.